Jump Ahead: Introduction A. Importance of Well-Designed Training Materials B. Benefits of Effective Training for Salesforce End-Users. Understanding the Target Audience A. Identifying the Skill Levels and Prior Knowledge of End-Users B. Analyzing Their Roles and Responsibilities Within the Organization C. Determining Their Preferred Learning Styles and Formats Defining Training Objectives A. Establishing Clear Goals … Continue reading From Boring to Brilliant: Designing Training Materials for Salesforce Adoption